Home
The Seatme knowledge base: merchant and front-of-house guides, plus release notes.
Seatme Docs is the knowledge base for Seatme, the ticketing platform for events, venues, and reserved seating. It explains how the product works, and it records what changed, in everyday language.
You do not need to read code, commit messages, or a deploy log. If a change affects how you sell tickets, take payment at the door, or support an event, it belongs here.
Who this is for
| Reader | You will use these docs when you… |
|---|---|
| Merchants | Create events, watch sales, and read financial reports. |
| Box office and front-of-house | Sell tickets at the door, including card payments on a Yoco Speedpoint. |
| Seatme team | Support a merchant, open someone else's account, or check an order. |
People buying tickets use the public Seatme website. This knowledge base is for the people who run events and look after them.
Start here
| Merchants | Sign in, then events, sales, orders, finance, and team. | Merchants | |
| Front of house | Sign in, scan tickets, look up orders, and sell at the door. | Front of house | |
| Release notes | What changed, grouped by month and then by date. | Release notes |
How a release note is filed
Notes follow the same path every time, so you can find a change without searching the whole site.
- 1
Release notes
The main page explains how the notes are organised and lists the months.
- 2
Month
Each month is its own page. Open it to see the dates when something shipped. The newest date is listed first.
- 3
Date
The date page is the note. It says who the change is for, what changed, and what you will notice in Seatme.
The product these notes describe
Seatme sells tickets for live events. Merchants publish events and seating charts. Buyers choose seats and pay online. Box office and front-of-house staff sell at the door. The Seatme team supports all of that from the admin tools.