Roles
What each Seatme merchant role can do, and where that person lands after sign-in.
A person can have more than one role. They then get the combined access. The menu still hides anything none of their roles include.
Access can also be limited to selected events or selected venues. That is set on the person in Team.
| Role | Where they land | What it is for |
|---|---|---|
| Owner | Workspace | Full control, including legal and company settings. This role is not assigned from Team. |
| Administrator | Workspace | Events, venues, products, marketing, team, company settings, finance, box office, and scanning. |
| Event manager | Workspace | Create and edit events, seating, orders, comp tickets, box office, and door scanning. No company settings and no team management. |
| Venue manager | Workspace | Venues, seating charts, and the events and orders tied to them. |
| Marketing | Workspace | Marketing pages and FAQs, plus a view of events and orders. No seating, finance, or team. |
| Finance | Financial | Reports, payouts, and orders. Read only. No event editing and no team. |
| Reporting | Financial | Dashboard and reports over events, orders, and financial summaries. Read only. |
| External box office | Box office | Sell for assigned events from the box office screen. No event editing, finance, or team. |
| Door sales | Box office | Sell at the door for today's performances. Same sales tools as external box office. |
| Front of house | Workspace | Assigned events, scanning, and related orders. No team, venues, seating, financial reports, or Box office button. Door sales are described in the front-of-house guide. |
| Scanner | Scan tickets | Ticket scanning only. |
| Volunteer | Scan tickets | View events and scan tickets. Often given an end date. |