Merchants
How merchant accounts work in Seatme: sign-in, the menu, and where to read each part.
A merchant account is for the person or company selling tickets on Seatme. You use it to put events on sale, watch orders, sell at the door, and give other people access to only the parts they need.
After you sign in, most people land on Workspace. Door-sales staff land on Box office. Scanners land on Scan tickets. Finance and reporting land on Financial.
| Sign in | Log in, accept a team invite, reset a password, and see where each role lands. | Sign in |
| Workspace | Your home: event counts, recent sales, and coupon use. | Workspace |
| Events | Create and edit events, dates, prices, sales windows, and sold-out flags. | Events |
| Box office | Sell at the venue after online sales close, including door-only prices and card payments. | Box office |
| Orders | Look up a sale, the buyer, the seats, and how it was paid. | Orders |
| Financial | Reconciliation, coupons, and the export. | Financial |
| Comp tickets | Hold seats, then send them free or reserve them for the guest to pay. | Comp tickets |
| Venues and seating charts | Rooms, approval, and one chart per performance. | Venues and seating charts |
| Products and FAQs | Extras sold with tickets, and the questions shown on your events. | Products and FAQs |
| Company, team, and profile | Artwork, contracts, invites, and your own login details. | Company, team, and profile |
| Roles | What each role can see, and where they land after sign-in. | Roles |
How the menu is grouped
Across the top, people with access see Dashboard, My Events, Scan tickets, and Box office.
| Group | What is in it |
|---|---|
| Commerce | Orders, Financial, Comp tickets |
| Catalog | Events, Venues, Seating charts, Products, FAQs |
| Team & account | Company & artwork, Legal & contracts, Team, My profile |
Front-of-house staff use a smaller menu. Their guide is Front of house.